FAQS & POLICIES

Returns

We are sorry that you need to return your item. Please email us to initiate a return within 7 business days of your item being delivered. Please tell us the reason for your return; label the subject line of your email as "RETURN"along with your order number which is found on your original confirmation email. Our email for returns is found at the bottom of your confirmation email. If we do not receive an initial email within 7 business days of receiving your order, a return cannot occur. Once we are notified of the return, the return process begins, we will send you the return address, and your item(s) must be returned within 30 days and postmarked before day 30 or no refund can occur. We do not pay for return shipping costs. Once the garment or item is received, assessed, and processed you will refunded the total cost. Please allow 5-7 business days for us to process your payment and your refund returned to the original payment form of purchase; please refer to your banking institution for further processing times of your refund to your account. If purchase is made through Klarna, the initial process for requesting a refund from us is the same. Once we process your refund, Klarna will contact you with information about your refund, including instructions and remaining balance information. The goodies that came with your order are on us, just return what you actually paid for! We do not accept returns after day 30. Please keep your tracking info!

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Exchanges

We allow one FREE size exchange (once the garment or item to be exchanged is received, assessed, and processed you will receive your refund of the shipping cost; please refer to your banking institution for processing times of your refund) If the item or garment is out of stock we will communicate with you and give the option of exchange for another item of equal value or refund. Please email (label the subject line of the email with "EXCHANGE" and your order number located on your confirmation email) us to initiate an exchange within 7 business days of your item being delivered. If we do not receive an initial email within 7 business days of the items being delivered, an exchange cannot occur. The exchange should be postmarked within 30 days from the day you received your order or an exchange cannot occur. Please be sure to ship the item back through USPS Priority Mail shipping only as we will only refund up to that amount we charged you. Please allow 5-7 business days for payment processing and your refund returned to the original payment form of purchase; please refer to your banking institution for further processing times of your refund to your account. The goodies that came with your order are on us, just return what you actually paid for! Shipping is paid by us when we send the item back to you (5-7 business days processing and shipping time)! Please keep your tracking info!

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Acceptable Returns/Exchanges

Only unused items in the same condition as received can be exchanged or returned. Garment items washed, worn, stained in any way, and/or has an odor or perfume smell cannot be exchanged or returned (any item not in its original condition cannot be returned). This is the standard and process for other items we sell, such as jewelry and etc. Once item(s) is/are received, assessed, and found to be in proper condition, a refund will be issued to the original form of payment. If an item is not appropriate for a refund or exchange, it will not occur. Please refer to your banking institution as to when your funds will reach your account.

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How we handle our Returns and Exchanges

As I build 3forpeople, much research comes into play. The question arose, what happens if an item is returned? The answer, a lot of companies over the years have processed their returns by either sending them to landfills and/or burning. I am no big time environmentalist, but this cannot be good for the environment we live in! On top of that, being a small business, it just takes a chunk out of our bottom line and being able to provide more items. Therefore, after an item is assessed for quality and properly cleaned, we will restock. An item is never restocked with those two important factors being done! While we want to avoid returns from the beginning, we understand that things will occur. When it comes to our garments, we will, by God's grace, provide as much detail as possible to help you in making your purchase and being happy once receiving that purchase with no need to return or exchange.

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Shipping

Our primary shipping body is USPS. If you prefer faster shipping or a signature requirement, please add a note at checkout! Please be aware that this will come at an extra cost. Shipping costs are stated in all orders. Please allow 5-7 business for payment processing and shipping. Once your order has been shipped, a USPS tracking number will be provided to you via email. Note: Shipping rates are subject to change at any moment based on services and rates of the shipping body. Please keep this information for further tracking and delivery of your package!

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Shipping costs are non-refundable except with the first exchange.

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Lost Packages

If you have not received your package, please contact the carrier as we are no longer liable once the package is out of our hands. You are welcome to contact us as we may be able to assist, however please note, this is not a guarantee of recovery.

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Please be sure to title the contact form tab subject box appropriately (RETURN, EXCHANGE,  FEEDBACK, PRAYER, ETC) along with your original order number which is found on your initial confirmation email.

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